Pick Ups, Transit Times & Delivery Policy
Contactless Pick Up
Our showroom is currently CLOSED for any In-store purchases. Contactless Pickup is still available via online orders. Please ensure you place an online order for Contactless Pickup before collecting at our showroom.
Estimated Transit Times/ETA & Dispatch Information
Estimated transit times are provided by the Freight Service Provider, however is not guaranteed.
Estimated transit times does not include order processing period & dispatch times (same day dispatch is not available). They are only indicative of when order is dispatched. During busy sales periods we aim to keep our Delivery Estimates up to date, however you may experience a delay in receiving your order.
eParcel Post Estimated Transit Times
1 to 2 Business days for Sydney, Newcastle, Wollongong and Canberra
2 to 3 Business days for Melbourne, Brisbane and surrounding areas
3 to 5 Business days for Adelaide, Perth and Tasmania
eParcel Express Estimated Transit Times
1 Business day for Sydney, Melbourne, Brisbane and Adelaide
1 to 2 Business days for Canberra, areas of NSW and VIC
2 to 5 Business Days for Perth and Tasmania
Click on icons below for Estimate Transit Times for each service per State:
We offer delivery Australia Wide. We use a selection of couriers services that vary in rates and delivery times. You can find the right delivery services for you using our Freight Calculator on a product page or while viewing Cart.
Aus Electronics Direct does not guarantee these delivery timelines as the service is provided by Australia Post.
It is Aus Electronics Directs responsibility to assist with tracking and inquiries in relation to the consignment.
Once your order is dispatched, a notification is sent via email on the tracking details of your parcel. All deliveries will require a signature (Australia Post and Sendle) to avoid theft and lost/misplaced parcels. Customers are able to contact the service providers to authorise an "Authority to Leave" in a safe place should taking personal delivery of the parcel is not convenient. NOTE that an "Authority to Leave" is an agreement between the consignee and delivery company and Aus Electronics Direct does not take responsibility for parcels with "Authority to Leave".
Please note: These are industry averages and delays may occur during holidays and peak periods. Deliveries to remote areas are subject to local transport schedules and may encounter extended delays.
PLEASE NOTE; ANY RETURNS DUE TO A WRONG OR INCOMPLETE SHIPPING ADDRESS, OR ITEMS RETURNED FOR NON COLLECTION WILL INCUR AN EXTRA FEE - THIS WILL ALSO CAUSE SHIPPING DELAYS SO PLEASE CHECK YOUR DELIVERY ADDRESS IS CORRECT INCLUDING ANY UNIT NUMBERS, FLOOR LEVEL NUMBER, COMPANY / SHOP NAME ETC BEFORE CONFIRMING YOUR ORDER.
We are constantly updating our range of products and pre-order facility is offered to customers to secure upcoming delivery of new products. The most accurate estimated availability date is offered, however this may change without notice. We regularly update delivery information on our website.
High Value Orders
We reserve the right to request for additional identification in relation to orders and payment received, particularly for high value orders. This is for the protection of the business and the card holders against unauthorized use of the card holders account.
In the case of large or bulky parcels, our customer service may contact you should there be any additional freight costs incurred.