Transit Times & Delivery Policy
Order Delays due to COVID-19
• We are currently experiencing delays with order dispatch due to the ongoing Coronavirus pandemic
• Australia Post are also experiencing delays which will impact when you receive your tracking number and your delivery timeframe
- You can find the information directly on the Auspost website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Estimated Transit Times/ETA & Dispatch Information
Estimated transit times are provided by the Freight Service Provider, however is not guaranteed.
Estimated transit times does not include order processing period & dispatch times (same day dispatch is not available). They are only indicative of when order is dispatched. During busy sales periods we aim to keep our Delivery Estimates up to date, however you may experience a delay in receiving your order.
eParcel Post Estimated Transit Times
1 to 2 Business days for Sydney, Newcastle, Wollongong and Canberra
2 to 3 Business days for Melbourne, Brisbane and surrounding areas
3 to 5 Business days for Adelaide, Perth and Tasmania
eParcel Express Estimated Transit Times
1 Business day for Sydney, Melbourne, Brisbane and Adelaide
1 to 2 Business days for Canberra, areas of NSW and VIC
2 to 5 Business Days for Perth and Tasmania
Click on icons below for Estimate Transit Times for each service per State:
We offer delivery Australia Wide. We use a selection of couriers services that vary in rates and delivery times. You can find the right delivery services for you using our Freight Calculator on a product page or while viewing Cart.
Aus Electronics Direct does not guarantee these delivery timelines as the service is provided by Australia Post.
It is Aus Electronics Directs responsibility to assist with tracking and inquiries in relation to the consignment.
Once your order is dispatched, a notification is sent via email on the tracking details of your parcel. All deliveries will require a signature (Australia Post and Sendle) to avoid theft and lost/misplaced parcels. Customers are able to contact the service providers to authorise an "Authority to Leave" in a safe place should taking personal delivery of the parcel is not convenient. NOTE that an "Authority to Leave" is an agreement between the consignee and delivery company and Aus Electronics Direct does not take responsibility for parcels with "Authority to Leave".
Please note: These are industry averages and delays may occur during holidays and peak periods. Deliveries to remote areas are subject to local transport schedules and may encounter extended delays.
Pick Up and In-store Purchase
You can pick up your order from our Sydney warehouse between 9am to 5pm normal business days. We also have a small showroom where you can purchase over the counter and pay using our EFTPOS facility. Our warehouse address is Unit 6, 14 Childs Rd. Chipping Norton NSW 2170.
We are constantly updating our range of products and pre-order facility is offered to customers to secure upcoming delivery of new products. The most accurate estimated availability date is offered, however this may change without notice. We regularly update delivery information on our website.
High Value Orders
We reserve the right to request for additional identification in relation to orders and payment received, particularly for high value orders. This is for the protection of the business and the card holders against unauthorized use of the card holders account.
In the case of large or bulky parcels, our customer service may contact you should there be any additional freight costs incurred.