Our aim is to exceed customer expectations. Orders received before 2pm (Sydney time) during business days are dispatched same day. Once dispatched, a notification is sent via email on the tracking details of your parcel. Please allow 2-5 business days for metro delivery and 4-7 business days for regional areas.
Please note: These are industry averages and delays may occur during holidays and peak periods. Deliveries to remote areas are subject to local transport schedules and may encounter extended delays.
Aus Electronics Direct use Australia Post eParcel services. In the case of failed attempt for delivery (e.g. no one home to accept delivery), the parcel may be taken to a local post office or depot. A delivery card will be left at the delivery address, advising you where to collect your parcel.
The rates you pay are the actual rates Australia Post charges us for shipping your parcel. We are constantly negotiating with Australia Post to get you better rates to ship out your orders. You can calculate your shipping rates directly from our website on any of the product pages.
Orders over $50 have free shipping using standard delivery, however you have the option to choose Express Post at your own cost for faster shipping.
Pick Up and In-store Purchase
You can pick up your order from our Sydney warehouse between 9am to 5pm normal business days. We also have a small showroom where you can purchase over the counter and pay using our EFTPOS facility. Our warehouse address is Unit 6, 14 Childs Rd. Chipping Norton NSW 2170.
We are constantly updating our range of products and pre-order facility is offered to customers to secure upcoming delivery of new products. The most accurate estimated availability date is offered, however this may change without notice. We regularly update delivery information on our website.
High Value Orders
We reserve the right to request for additional identification in relation to orders and payment received, particularly for high value orders. This is for the protection of the business and the card holders against unauthorized use of the card holders account.
In the case of large or bulky parcels, our customer service may contact you should there be any additional freight costs incurred.